SEE BELOW FOR TIPS TO FIX THE FOLLOWING APPLIANCES
How to repair my own washing machine, Helpful Hints top
TEST TO MAKE SURE THERE IS NO POWER TO THE APPLIANCE BEFORE ATTEMPTING ANY WORK ON THE APPLIANCE
First of all ALWAYS isolate the Washing Machine from the mains supply. If your oven is hard-wired in then turn it off at the wall AND at the consumer unit. These types of installations SHOULD have there own circuit to isolate at the consumer unit. NEVER rely on theswitch alone. Some of the modern single built in ovens use a standard plug; ensure that it is removed before you attempt to work on your Washing Machine.
My Washing Machine is dead / wont start.
First of all, check the fuse, swap a 13Amp fuse from an appliance that is working. If the indicator/panel lamp goes on & off with the switch, then it looks like the door interlock, or, the door handle is the culprit.
My Washing Machine door wont open.
First of all, don’t panic. Normally its something simple that causing the problem. Is there water in the machine? If so, you need to drain the machine, the latest types of machine have a device which prevents you from opening the door while there is water in it. See My Washing Machine wont empty water. If the machine is empty, and, it still wont open, the fault is either in the door handle, door catch, or, door interlock . You can try to pull the door striker/hook towards yourself, and, should open the door.
My Washing Machine wont empty water.
There are quite a number of reasons why a washing machine won’t empty, the main problems are, blocked drain filter, blocked internal hoses, or, faulty drain pump. The first thing to do is drain the washing machine manually.
Unhook the drain hose from the wall outlet pipe & lower into a bucket / basin , Lift the hose to stop the flow of water. Allow for several basins of water. If your machine is plumbed directly into the sink U bend, you need to unscrew it from the sink fitting & lower into a bucket / basin. If only a trickle of water flows out, then the blockage is most likely in the sump hose or drain filter. Something large like a sock more than likely caught in the sump hose. You may need to call an engineer. While the machine hose is disconnected from the sink U bend, any water in the sink will probably pour out through this opening & flood the cabinet until you re-attach the hose. Now, you can check the machine itself for internal blockages. First of all, check the drain filter ( if accessible), & the sump hose (drum pump) for items caught on the inside, finally the ridged outlet hose itself. If all these parts are clear, this leaves the pump as the most likely reason for not emptying.
As most modern machines have pumps which are not repairable, you will need to replace the pump .
My Washing Machine wont spin properly.
First of all, check the drum moves freely. If not there may be something caught in the drum. You may need to call an engineer. If the drum moves freely. Inspect the belt is on properly. If not you to replace the belt. If the belt is on. Then see if the motor has carbon brushes fitted to it. If not, check the motor capacitor. If it has carbon brushes fitted. Inspect the carbon brushes. (Optimum length is 50mm, minimum 2-3mm) Both ends of the carbons should be shiny & not dull. If not replace the carbon brushes.
My Washing Machine drum wont turn properly.
See My Washing Machine wont spin properly.
My Washing Machine is stopping on the cycle.
There are many reasons why this would happen. One of the most expensive components on a washing machine is the programme timer & of the lowest failure rates. Good news Eh!
In order for the timer to complete the cycle. All the other components should be in good working order also. The machine must fill to a washing level, heat the water, empty the water, fill & empty for the rinses & then spin & knock itself off. It is important to assess if the machine has water in it when it stops on the cycle or not. If the machine hasn’t water in it. See My Washing Machine wont fill with water. If the machine has water in it. Check the heater is o.k. If the heater is faulty. Replace the heater . If the heater is o.k. You may need to call an engineer. If the machine wont empty. See My Washing Machine wont empty water.
My Washing Machine won’t fill with water.
First of all. Check the water supply is at the machine. To do this turn off the cold water tap. Unscrew the hose at the back of the machine. Put the hose into a bucket/basin. Turn the water tap on. Water should flow. Turn the off to stop the water flow. If water doesn’t flow Check the water tap filter for a blockage.
Repeat the procedure for the hot water inlet. If the machine isn’t filling with water & the drum doesn’t move. Check the inlet valve if the water valve is faulty Replace the water valve. **If the machine doesn’t fill at any stage & the drum moves. Unplug the machine straight away. This is an internal fault & the washing machine could be heating without water in it. It could also represent a safety issue.**
You may need to call an engineer.
My Washing Machine never seems to do what I want it to do.
Check the programmer dial isn’t damaged or broken on the inside. If the inner dial doesn’t correspond with the programme selected. Replace the Control Dial
My Washing Machine door seal has grime on it / smells.
Sometimes this is caused by leaving the door closed after a wash is finished which forms mould on the door seal as a result of condensation . You can try to remove this by putting the machine on the highest temperature programme, no clothes in the machine & 2 capfuls of disinfectant e.g. Dettol or Savlon in the drum. If you’re not happy with the result fitting a new door seal will solve the problem.
It can also be caused using too much detergent. Reduce your dosage to of your present amount & gradually increase the amount until you’re happy with the wash result.
My Washing Machine is noisy.
The noise in a machine comes from three main sources Drum, Pump or Motor.
Drum Noise.
First of all, remove the belt from Motor to Drum Pulley. Visually inspect the rear of the tub for rust stains, This is a sign that water has leaked through the Bearing Seal & into the Drum Bearing itself. Rotate the Drum by hand. If the Drum lifts up & down then you need to replace the Drum Bearing Kit. If the noise appears to be in the Drum then you need to replace the Drum Bearing Kit. If you hear a scraping noise then there is something stuck in the drum i.e. bra wire or small toy.
Pump Noise
The Pump Noise is a faster noise than the drum noise. If the noise persists when the drum is stopped the fault is most likely in the Pump. When opening the Pump the first thing to check for is loose objects caught in the pump itself. If the Pump is clean. You’ll need to replace the Pump
Motor noise
Some Motors are repairable, some are not. You may need to call an engineer.
My Washing Machine is leaking.
First of all. Is the machine leaking when it is switched on or off? If the machine leaks when switched off.
Visually inspect the rear of the machine for leaks. You should check the external hoses & fittings for a leak. If faulty you’ll need to replace the Inlet Hose. If the machine leaks when switched on. Visually inspect the machine to see where the leak coming from. Does the machine leak immediately? If so check the internal fill hoses. If faulty you’ll need to replace the internal hose. If the machine leaks as it reaches door level Check the Door Seal. If faulty replace the Door Seal.
My Washing Machine has conditioner in the detergent drawer.
This is usually caused by the drawer itself becoming blocked. It is usually caused by using too much conditioner, or, powder being splashed into the conditioner section from the detergent side due to high water pressure or overdosing of powder. See My Washing Machine door seal has grime on it / smells. If the machine is on mains water try reducing the pressure This will help to cut down on splashing. Reduce the amount of conditioner to of the present dosage & increase gradually until you are happy with the wash results.
My Washing Machine Never Seems to be hot
The later type washing machines take in less water & therefore heat less water than the earlier appliances. This is to comply with new energy consumption regulations. The result is that few washing machines heat the water above the door glass during a wash cycle. If you’re happy with your wash results & the programme control is moving through the cycle You can be happy that the washing machine is heating the water.
My Washing Machine takes forever to complete the cycle?
The newer type washing machines take longer to complete a cycle than the earlier models. Some models can take up to 2 hours. The manufactures in their wisdom have decided that this is the option they should take. Nobody seems to know the reason!
My Washing Machine fills constantly, but the water doesn’t stay in the drum?
The most likely reason is the outlet hose of the washing machine is fitted too far in the outlet pipe in the wall. The Dishwasher outlet hose should be no more than 100mm / 4 inches into the wall outlet pipe
If the washing machine is plumbed into the kitchen sink Inspect the undersink U bend for blockages.
While the machine hose is disconnected from the sink U bend, any water in the sink will probably pour out through this opening & flood the cabinet until you re-attach the hose.
My Washing Machine leaks through the drawer while filling?
Usually there is a blockage in the washing machine drawer itself. Remove the washing machine drawer inspect it for obstructions.
The hose from the drawer to the tub can also become blocked You can inspect it for obstructions by squeezing the hose to see if there is an obstruction blocking it.
I can’t see the water in the drum, why?
See My Washing Machine door never seems to be hot?
Sometimes my clothes come out of the machine hot?
Sometimes the hot & cold hoses get swapped around without anyone realising it. The red hose is normally for hot water, the blue hose is normally for cold water. You can identify the hot water hose by unscrewing the hot water hose from washing machine & filling into a bucket / basin. After 30 – 60 secs. you should notice hot water coming from this hose, providing the water is hot in the hot press cylinder. If hot water doesn’t flow from this hose, try the other hose inlet hose using the same procedure. See My Washing Machine wont fill with water.
Washing is coming out, as, dirty as it went in ?
Check the drum rotates See My Washing Machine drum won’t spin properly
How to repair my own Dishwasher, Helpful Hints top
TEST TO MAKE SURE THERE IS NO POWER TO THE APPLIANCE BEFORE ATTEMPTING ANY WORK ON THE APPLIANCE
First of all ALWAYS isolate the Dishwasher from the mains supply. If your oven is hard-wired in then turn it off at the wall AND at the consumer unit. These types of installations SHOULD have there own circuit to isolate at the consumer unit. NEVER rely on the switch alone. Some of the modern single built in ovens use a standard plug; ensure that it is removed before you attempt to work on your Dishwasher.
My Dishwasher is dead / won’t start.
First of all, check the fuse, swap a 13Amp fuse from an appliance that is working. If the indicator/panel lamp goes on & off with the switch, then it looks like the door switch is the culprit. If the Dishwasher indicator/panel lamp doesn’t switch on you may need to replace the on-off switch
My Dishwasher Door Won't Open
First of all, don’t panic. Normally its something simple that causing the problem. The fault is either in the door handle/ catch, or, door catch . You can try to pull the door striker/hook towards yourself, and, should open the Dishwasher door.
My Dishwasher Won't Empty Water
There are quite a number of reasons why a Dishwasher wont empty, the main problems are, blocked drain filter, blocked drain pump, or, faulty drain pump The first thing to do is drain the machine manually. Unhook the Dishwasher drain hose from the wall outlet pipe & lower into a bucket / basin , lift the outlet hose to stop the flow of water. Allow for several basins of water. If this doesn’t work, You may need to empty the inside floor of the machine, by soaking the water with a sponge/cloth & emptying into a basin. If your Dishwasher is plumbed directly into the sink U bend, you need to unscrew it from the sink fitting & lower into a bucket / basin. If only a trickle of water flows out, then the blockage is most likely in the Dishwasher drain pump or drain filter. Remove the Dishwasher drain pump & check for a blockage. If you cant find a blockage. You may need to replace the drain pump. In some of the new type Dishwashers with the circulation pump & drain pump in an all in one unit the Dishwasher impeller unit can be replaced without replacing the complete motor.
My Dishwasher won’t wash properly.
First of all, check the upper & lower spray arms rotate freely. If they don’t rotate freely, you may need to replace the spray arms. If not there may be something blocking the holes in the spray arms. Clean the spray arms until all the openings are clear.
My Dishwasher won’t heat
If the Dishwasher won’t heat the water. Its usually either the Dishwasher Heater/Element, or, the Dishwasher Thermostat is faulty. You can test each part by using a test meter.
My Dishwasher is stopping on the programme
There are many reasons why this would happen. One of the most expensive components on a washing machine is the programme timer & the lowest failure rates. Good news Eh! In order for the Dishwasher timer to complete the cycle. All the other components should be in good working order also. The Dishwasher must fill to a washing level, heat the water, empty the water, fill & empty for the rinses & then spin & switch itself off. It is important to assess if the Dishwasher has water in it when it stops on the cycle or not. If the machine hasn’t water in it. See My Dishwasher wont fill with water. If the Dishwasher has water in it. Check the heater is o.k. If the heater/element is faulty. Replace the Dishwasher heater/element. If the heater is o.k. Check the Thermostats. If the Thermostats are faulty. You may need to replace the Dishwasher Thermostats.
· If the Dishwasher wont empty. See My Dishwasher wont empty water.
My Dishwasher won’t fill with water
First of all. Check the water supply is as far as the Dishwasher. To do this turn off the cold water tap. Unscrew the hose at the back of the machine. Put the hose into a bucket/basin. Turn the water tap on. Water should flow. Turn the off to stop the water flow. If water doesn’t flow. Check the water tap filter for a blockage.
Repeat the procedure for the hot water inlet. If the Dishwasher isn’t filling with water & the spray arms don’t move. Check the inlet valve if the water valve is faulty. If the water valve is faulty Replace the Dishwasher water valve.
**If the Dishwasher doesn’t fill at any stage & the heater becomes hot. Unplug the Dishwasher straight away. This is an internal fault & the Dishwasher could be heating without water in it. It could also represent a safety issue.**
You may need to call an engineer.
My Dishwasher programme control knob/dial seems loose.
Check the Dishwasher Programmer dial isn’t damaged or broken on the inside. If the inner dial doesn’t correspond & fit tightly with the outer dial You may need to replace the Dishwasher Control Knob.
My Dishwasher door seal has grime on it / smells.
It can be caused using too much detergent. Reduce your dosage to of your present amount & gradually increase the amount until you’re happy with the wash result. You’ll improve the wash results by using a Dishwasher Degreaser or Dishwasher Descaler. Instructions come with the Dishwasher Degreaser & Dishwasher Descaler packs.
My Dishwasher mugs & cups have grit on them after a wash.
Check the upper & lower spray arms rotate freely. If they don’t rotate freely, you may need to replace the spray arms. If not there may be something caught in the spray arms. Clean the spray arms until all the openings are clear. Youll improve the wash results by using a Dishwasher Degreaser or a Dishwasher Descaler. You may need to increase the amount of detergent to be used on a wash. Clean the Drain Filter. Use pre-rinse programme before the main cycle.
My Dishwasher is noisy.
The noise in a Dishwasher comes from three main sources Circulation Pump Motor or Drain Pump.
Pump Noise
The Pump Noise is a faster noise than the spray arm noise. If the noise persists when the spray arms are stopped the fault is most likely in the Pump When opening the Pump the first thing to check for is loose objects caught in the pump itself. If the Pump is clean. You’ll need to replace the Dishwasher Pump.
Motor Noise
Some Motors are repairable, some are not. You may need to call an engineer.
My Dishwasher is leaking.
First of all. Is the machine leaking when it is switched on or off? If the Dishwasher leaks when switched off.
Visually inspect the rear of the machine for leaks. You should check the external hoses & fittings for a leak. If faulty youll need to replace the Dishwasher Inlet Hose. If the Dishwasher leaks when switched on.
Visually inspect the machine to see where the leak coming from. Does the Dishwasher leak immediately? If so check the internal fill hoses. If faulty you’ll need to replace the inlet hose. If the machine leaks as it reaches door level check the Dishwasher Door Seal. If faulty replace the Dishwasher Door Seal
My Dishwasher door never seems to be hot?
The later type Dishwashers take in less water & therefore heat less water than the earlier appliances. This is to comply with new energy consumption regulations. The result is that few Dishwashers heat the water above the spray arm during a wash cycle. If you’re happy with your wash results & the programme control is moving through the cycle You can be happy that the Dishwasher is heating the water.
My Dishwasher takes forever to complete the cycle ?
The newer type washing machines take longer to complete a cycle than the earlier models. Some models can take up to 2 hours. The manufactures in their wisdom have decided that this is the option they should take. Nobody seems to know the reason!
My Dishwasher fills constantly, but the water doesn’t stay in the Dishwasher Floor?
The most likely reason is the outlet hose of the washing machine is fitted too far in the outlet pipe in the wall. The Dishwasher outlet hose should be no more than 100mm / 4 inches into the wall outlet pipe.
If the Dishwasher is plumbed into the kitchen sink Inspect the undersink U bend for blockages.
While the machine hose is disconnected from the sink U bend, any water in the sink will probably pour out through this opening & flood the cabinet until you re-attach the hose.
I cant see the water in the Dishwasher Floor, why ?
See My Dishwasher door never seems to be hot?
Sometimes my dishes/cutlery comes out of the Dishwasher wet ?
This is usually corrected by increasing the Rinse Aid intake until the indicator glass on the dispenser goes dark. You can also adjust the outflow of Rinse Aid from the dispenser by adjusting the dial with a coin etc.
My Dishwasher overfills. Why?
Inside your Dishwasher is a circular fill level sensor/switch, (switch with a pipe on it) they tend to get blocked up over time, follow the pipe down to the wider bit, this needs cleaning out. The other reason for this fault is an water valve is not closing after filling, but first fault is more common. Isolate the power supply to the dishwasher before carrying any work.
My Dishwasher door wont stay closed. Why?
First of all, don’t panic. Normally its something simple that causing the problem. If the machine is empty, and, it still wont open, the fault is either in the door handle or, door latch . You can try to pull the door striker/hook towards yourself, and, should open the door.This fault can also be corrected by replacing the Dishwasher door springs & door hinges.
**If the Dishwasher doesn’t fill at any stage & the heater heats. Unplug the Dishwasher straight away. This is an internal fault & the Dishwasher could be heating without water in it. It could also represent a safety issue.**
You may need to call an engineer.
My Dishwasher leaves Black Marks/streaks on china. Why?
Are items Dishwasher Safe?
Is Cutlery Dishwasher Safe?
Note Many stains are caused by food. Make sure that you rinse food from plates etc. before putting in the Dishwasher
How to repair my own Cooker, Helpful Hints top
TEST TO MAKE SURE THERE IS NO POWER TO THE APPLIANCE BEFORE ATTEMPTING ANY WORK ON THE APPLIANCE
First of all ALWAYS isolate the oven/cooker from the mains supply. If your oven is hard-wired in then turn it off at the wall AND at the consumer unit. These types of installations SHOULD have there own circuit to isolate at the consumer unit. NEVER rely on the switch alone. Some of the modern single built in ovens use a standard plug; ensure that it is removed before you attempt to replace your fan oven element.
Fan Oven Is Not Heating Up Guide to Replacing a Faulty Fan Oven Element.
A fan oven that has stopped heating up is probably the most common oven fault that professional oven/cooker repair engineers are called to. The cause in most cases is simply a faulty Fan Oven Element. To employ the services of a repair company is going to cost you in the region of 72 - 128 to complete the job.
With a little time, though and our FREE online guide it should take less than 30 minutes to repair, and the Fan Oven Element can be purchased from us for as little as 14.85 ! Why not Save yourself some money. Repair the Oven yourself without leaving your own home!
My Oven and the Oven light will not come on?
On most quality Cookers/Ovens the Oven Timer has to be switched on & set to a time in order for the Main Oven to work. Adjust the Oven Timer
My Cooker/Oven is Tripping the Electrics?
Normally this is caused by either of three faults.
Check the Oven Element Replace if Faulty
Check the Mains Terminal Block Replace if Faulty
Check the Oven Bulb Replace if Faulty
My Cooker/Oven is dead/wont start ?
First of all, check the Fuse,
Check the circuit breaker/fuse in the Fuseboard is o.k.
Check that the power is reaching the Terminal Block
Check that the Timer on the Control Panel is working by adjusting the time settings to manual (Hand Symbol)
Check the T.O.C. (Thermal Cut-Out) located on the oven wall/roof - is o.k.
My Cooker/Oven is dead/wont heat ?
There are quite a number of reasons why an oven wont heat, the main problems are, Faulty oven heater/element, Faulty oven thermostat, or, Faulty T.O.C. (Thermal Overload Cut-Out) located on the oven wall/roof. Check the temperature indicator lamp on the control panel is lighting.
My Fan Oven won’t Heat?
Fan Motor is turning, no Oven Heat Replace the Heater Element. In most cases this will be situated on the outside of the Fan Motor Blade. Fan Motor is not turning Replace the Oven Fan Motor
My Fan Oven is heating Fan Motor is not turning?
Replace Oven Fan Motor
My Food not cooking evenly?
Fan-Assisted Oven (fan at rear oven wall) Replace Oven Door Seal or, Replace Door Roller Catch Non Fan-Assisted Oven (No Fan at Rear Oven Wall) Side Heater Oven Element Faulty, or, Replace Oven Door Seal or, Replace Door Roller Catch
My cooker/oven is noisy?
There are two reasons for this Fault
Oven Fan Motor (Rotary Fan, located at Rear Oven wall) is Faulty
Cooling Fan Motor (Long Tube Fan Motor located on Oven Roof) Is Faulty
My Oven not reaching temperature set on Oven Thermostat?
Replace Oven Thermostat
The Heat is escaping from my Oven? Check the Oven Door Roller Catch
Replace the Oven Door Seal
My Oven Door Glass has fallen out. How can I refit it?
The Oven Door Glass can easily by using our Temperature Resistant Glass Door Adhesive (Instructions will included in the pack).
My Oven door is Loose?
Replace the Oven Door Lock
My Oven Door wont close properly (Drop-Down Type)
Replace the Oven Door Hinges
My Hob Hot Plates run on High all the time?
Replace Hot Plate Energy Regulator/Simmerstat
My Hob Hot plate on my cooker won’t heat?
The rings frequently go open circuit. Remove the faulty ring. Replace & Test.
My Oven/Grill cutting off/?
Replace Thermal Cut Out (Located on the oven wall/roof)
My Oven goes Dead?
Replace Thermal Cut Out (Located on the oven wall/roof)
My Oven Overheating?
Replace Oven Thermostat
My Oven wont heat fully?
Replace Oven Thermostat
How can I adjust the door of my Neff oven door to make it close more tightly?
Sometimes the Hinge screws loosen.
· Tightening the Hinge Screws may solve the problem
· Replace the Oven Door Seal
· Replace The Oven Door Hinges
My Gas Cooker staying on low flame, no matter what temperature the oven thermostat is set to?
The Oven Flame Safety Device is Faulty
My Gas Hob Burners are Noisy/Spluttering & haven’t an Even Flame?
The three main causes for this condition are:
The Hob Gas Jet/Injector is Faulty.
The Hob Burner Cap is Faulty.
The Flame Spreader Is Faulty.
How to repair my own Tumble Dryer, Helpful Hints top
TEST TO MAKE SURE THERE IS NO POWER TO THE APPLIANCE BEFORE ATTEMPTING ANY WORK ON THE APPLIANCE
First of all ALWAYS isolate the Tumble Dryer from the mains supply. If your oven is hard-wired in then turn it off at the wall AND at the consumer unit. These types of installations SHOULD have there own circuit to isolate at the consumer unit. NEVER rely on the switch alone. Some of the modern single built in ovens use a standard plug; ensure that it is removed before you attempt to work on your Tumble Dryer.
The Drum turns around but there’s no heat?
The most common fault is the Thermostat or Thermal Cut-Out. Normally found at the rear wall of the Tumble Dryer. Test these parts, by using a Test Meter. Check for continuity, or, visible fault, and, replace if necessary. If this is o.k. the Heater Element is the most likely fault. Test this part, by using a Test Meter & Replace.
I can hear the Motor running but the Drum doesn’t move.
The Belt is most likely broken. Take the broken Belt and Model Number from the Tumble Dryer when replacing the broken Belt. The numbers on the broken Belt are very important & will normally display the length & profile of the Belt you need to replace. Some of the new type elasticated Belts – marked “EL” - can be very tight when fitting.
My Tumble Dryer takes too long to dry the clothes?
Clean Fluff Filter & clean the Vent Hose
My Tumble Dryer is not drying the clothes?
Clean Fluff Filter & clean the Vent Hose
My Tumble Dryer is overheating?
Replace the Thermostat or Thermal Cut-Out.
My Tumble Dryer is shrinking the clothes?
Replace the Thermostat or Thermal Cut-Out.
Clean Fluff Filter & clean the Vent Hose
My Tumble Dryer won’t start?
Test the On-Off Switch. Replace if faulty. Test these parts, by using a Test Meter. Check for continuity, or, visible fault, and, replace if necessary. If o.k. Test the Door Switch. Replace if faulty. Test these parts, by using a Test Meter. Check for continuity, or, visible fault, and, replace if necessary
My Tumble Dryer won’t start?
Replace the Rear Drum Bearing
My Tumble Dryer makes a scraping/scratching sound?
Replace the Front Bearing
My Tumble Dryer leaves a lot of fluff in the roof?
Replace the Fluff Filter
My clothes are hot but not dry coming out of my Tumble Dryer?
Clean Fluff Filter & clean the Vent Hose & Replace if necessary.
My Tumble Dryer drum won’t turn?
Check that the drum rotate freely. If the drum is stiff, check the Front Bearings & replace if faulty.
If the drum rotates freely, Check the Motor Capacitor. Replace if faulty.
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